Welcome to the Knuckles Valley Global Online Store

Thank you for visiting Knuckles Valley. By accessing and using our website, you agree to the following Terms and Conditions, our Privacy Policy, and any additional policies or guidelines referenced throughout the site—including those related to promotions, customer service, and specific features. These collectively form the binding agreement between you and Knuckles Valley.

Delivery Policy

Orders placed through our store are delivered via trusted courier partners to eligible addresses only. Please note that we do not ship to A.P.O. or P.O. Box addresses. All pricing and promotional offers featured on our website apply exclusively to regions serviced by our designated couriers. Once your order is placed, you can easily track its progress by logging into your Knuckles Valley account.

Electronic Communications

By using our website or contacting us via email, you consent to receive communications electronically. These may include emails, notices posted on our site, or updates via affiliated platforms. All such communications satisfy any legal requirement for written correspondence.

Intellectual Property

All content on this site—including text, graphics, logos, icons, images, audio clips, downloads, and data compilations—is the exclusive property of Knuckles Valley Plantations (Pvt) Ltd or its content providers and is protected under international copyright laws. You may not frame or reproduce any portion of our site or brand assets without prior written consent, nor may you use meta tags or hidden text that reference Knuckles Valley trademarks without express authorization.

License & Access

Knuckles Valley grants you a limited, non-exclusive, non-transferable license to access and use this website solely for personal, non-commercial purposes. This license does not permit the resale or commercial use of our products or content, the collection or use of product listings, descriptions, or pricing, the use of data mining or automated extraction tools, or the downloading or copying of account information for the benefit of third parties. All rights not expressly granted to you remain fully reserved by Knuckles Valley and its licensors. All rights not expressly granted remain with Knuckles Valley and its licensors.

Limitation of Liability

This site is provided “as is,” and Knuckles Valley makes no warranties—express or implied—regarding merchantability, fitness for a particular purpose, or non-infringement, except where such exclusions are not legally permitted. To the fullest extent allowed by law, Knuckles Valley shall not be held liable for business interruptions, access delays, system failures, data loss, corruption, inaccuracies, off-site links or third-party content, viruses, technical malfunctions, or any events beyond our reasonable control. We are not responsible for any indirect, incidental, or consequential damages, and our maximum aggregate liability shall not exceed USD $100. Any claims related to the use of this site or these terms must be initiated within one year from the date the cause of action arose.

Indemnification

You agree to indemnify and hold Knuckles Valley harmless from any claims, damages, or legal fees arising from your use of the site or violation of these Terms and Conditions.

Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Knuckles Valley reserves the right to refuse service, terminate accounts, edit content, or cancel orders at its discretion.

Reviews, Comments & User Content

Visitors may post reviews, comments, photos, and other content, provided it is lawful, respectful, and free of harmful or misleading material. You may not:

  • Post offensive, defamatory, or infringing content
  • Use false identities or impersonate others
  • Submit spam, solicitations, or malware

By submitting content, you grant Knuckles Valley a royalty-free, perpetual, and global license to use, adapt, and publish it. You also affirm that you own or control the rights to the content and agree to indemnify Knuckles Valley against any claims arising from it.

Knuckles Valley reserves the right—but not the obligation—to monitor, edit, or remove user content. We are not liable for content posted by users or third parties.

SMS Marketing & Consent

By providing your mobile number during checkout or through any contact form on our website, you consent to receive SMS notifications from Knuckles Valley Plantations (Pvt) Ltd. These may include promotional offers, order updates, and other marketing communications. Message and data rates may apply. Frequency of messages may vary.

You may opt out of SMS marketing at any time by emailing marketing@knucklesvalley.com. Once processed, you will receive confirmation of your opt-out request.

Knuckles Valley does not share your phone number with third parties for marketing purposes. For details on how we handle your data, please refer to our Privacy Policy.

Use of this service confirms your agreement to these Terms and Conditions. Consent is not required to complete a purchase.

 

Copyright Complaints

Knuckles Valley respects intellectual property rights. If you believe your work has been used in a way that constitutes copyright infringement, please contact our legal team at info@knucklesvalley.com with the subject line: “Legal Complaint.”

Risk of Loss

All purchases from Knuckles Valley are made under a shipment contract. Risk of loss and title pass to you upon delivery of the goods to the carrier.

Returns, Refunds & Title

We want you to be delighted with your Knuckles Valley products. If you need to return an item, please contact us at marketing@knucklesvalley.com. Refunds will be processed via the original payment method or issued as store credit. A full refund includes the product cost and shipping fees, provided the following conditions are met: products must be shipped back to us, with return shipping costs non-refundable unless the return is due to our error; returns must be initiated within 14 days of delivery; items that are largely consumed or used cannot be returned; returns based on personal preference—such as taste—are not accepted; and a 10% restocking fee may apply, excluding shipping costs. In certain cases, we may issue a refund without requiring the item to be returned; in such instances, Knuckles Valley does not assume title to the product.

Product Descriptions

We strive for accuracy in all product listings. However, Knuckles Valley does not guarantee that descriptions or content are error-free, complete, or current. If a product is not as described, your sole remedy is to return it unused.

Pricing

Unless otherwise stated, listed prices include shipping but exclude applicable taxes and duties. Currency exchange rates are determined by your payment gateway and bank at the time of transaction.

Taxation

Customers are responsible for any taxes or duties imposed by their local authorities. If an item is returned due to unpaid customs fees, those charges will be deducted from your refund.

Site Policies, Modifications & Severability

Please review all policies posted on our site. We reserve the right to update our Terms, Service Conditions, and site content at any time. If any provision is deemed invalid or unenforceable, it shall be severed without affecting the remainder of the agreement.

 

Dispute Resolution

All disputes related to this site are governed by the laws of Sri Lanka, as if the agreement were fully executed within its jurisdiction. Disputes shall be resolved through arbitration under Sri Lankan law, conducted in English by a sole arbitrator.

Payment-related disputes will be handled by: Knuckles Valley Plantations (Pvt) Ltd No. 7/2 Galagoda Atta Road, Karandeniya, Sri Lanka

General Terms

These Terms and Conditions represent the entire agreement between you and Knuckles Valley regarding site use, superseding all prior communications.

We reserve the right to modify these Terms at any time by posting updates on the site. Continued use of the site constitutes acceptance of any changes.

Knuckles Valley may terminate any rights granted under these Terms without prior notice. You agree to comply immediately with any such notice, including ceasing use of the site.

No part of these Terms shall be interpreted as forming a partnership, agency, or joint venture. Our failure to enforce any provision does not waive our right to enforce it later. If any provision is deemed unenforceable, it will be modified to reflect the original intent as closely as possible without affecting the rest of the agreement.